JAM ON EVENTS Support

Help for the JAM ON EVENTS app on iPhone and iPad. Supported platforms: iPhone (iOS) and iPad (iPadOS).

App Technical Support

For problems with the app itself — crashes, screens not loading, a form that will not submit, or anything that looks broken.

support@risestudiolabs.com

The app is developed and supported by Rise Studio Labs Media, LLC.

Bookings & Events

For booking a show, changing or confirming a date, venue partnerships, and anything else about our events.

chase@jamondj.com

Text or call: 972-836-6935 · Booking form

Try These First

Most app issues clear up after one of these steps:

Check your internet connection. The app needs a working connection to load schedules and send booking inquiries. Try switching between Wi-Fi and cellular.
Update the app. Install the latest version from TestFlight or the App Store, whichever you used to install it.
Fully close and reopen the app. Swipe up from the bottom of the screen (or double-press the Home button), swipe the app away, then open it again.
Restart your device if the problem is still there.
Confirm the issue still happens after those steps — then send us a report using the details below.

Reporting an Issue

The more of this you can include, the faster we can reproduce and fix the problem. Email it to support@risestudiolabs.com:

Device model — for example, iPhone 15 Pro or iPad Air
iOS or iPadOS version — Settings › General › About › Software Version
App version and build number — shown in TestFlight, or on the app's About or Settings screen
Where it happened — the screen, page, or feature you were using
What you expected to happen
What actually happened — including any error message, word for word if possible
A screenshot or screen recording, when it helps show the problem

Trouble With the Booking Form

If a booking inquiry will not send, or you are not sure it went through, let us know and include:

Roughly when you tried to submit it
Which fields you had filled in, and whether any were left blank
Any error or validation message that appeared
Whether the app returned to the form, appeared to hang, or showed a confirmation

If your booking is time-sensitive, do not wait on a support reply. Contact us directly at chase@jamondj.com or 972-836-6935 so we can get your date on the calendar.

Please Don't Send Sensitive Information

When you email support, send only what is needed to describe the problem. Never include passwords, payment-card or bank details, Social Security numbers or other government identifiers, or other sensitive personal information. We will never ask you for any of those. If a screenshot happens to show personal details you would rather not share, crop or black them out before sending it.

More Information

Read our Privacy Policy to see how we handle information you send us.
Visit the JAM ON EVENTS homepage for shows, services, and DJs.
Browse the weekly schedule to see where we are playing.